| 09:00-10:00 | Registration and Coffee |
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09:15-10:00 (optional participation) |
Parallel event: Launch of the new Joint WHO/Greece, European Commission (DG Reform) and Ministry of Health Project on Health Technology Assessment (HTA) |
| 10:00-10:35 | Welcome & Introduction: Elevating the Voice of Patients at the Center of Health Policies in Greece Facilitators: Dr João Breda, Head, WHO Athens Quality of Care and Patient Safety Office & Special Adviser for the Regional Director, Special Representative and Officer in Charge, WHO Greece & Ms Katerina Koutsogianni, Vice-President B’, Greek Patients’ Association, President, Panhellenic Federation of Associations of Patients, Parents, Guardians and Friends of children with rheumatic diseases “ReuMAzin” Addresses: Dr Natasha Azzopardi-Muscat, Director, Country Health Policies and Systems, WHO Regional Office for Europe (online) Dr Marco Greco, President, European Patients Forum (video speech) Ms Vassiliki Rafaela Vakouftsi, President, Greek Patients’ Association, President, Hellenic Society of Crohn’s Disease and Ulcerative Colitis (video speech) Dr. Eirini Agapidaki, Alternate Minister of Health, Hellenic Ministry of Health |
| 10:35-10:50 |
Mini interactive Quiz around Quality of Care and Patient Safety |
| 10:50-11:00 | HEALTH-IQ Project: A step to decisive transformation to quality focus health systems in Greece Chair: Mr Anastasios Samouilidis, Public Affairs Officer, Greek Patients’ Association Presenters: Dr João Breda, Special Representative of the Regional Director and Officer in Charge in Greece, Head, WHO Athens Office on Quality of Care and Patient Safety Mr Christos Triantafyllou, Project Officer Quality of Care, WHO Athens Quality of Care and Patient Safety Office |
| 11:00-11:10 | HEALTH-IQ Project: Patients’ Experience Questionnaire Presentation Presenter: Mr Christos Triantafyllou, Project Officer Quality of Care, WHO Athens Quality of Care and Patient Safety Office |
| 11:10-11:25 | Keynote speech: The Road Ahead for Health Services: Prioritizing Quality and Safety in Patient Care Chair: Mr George Kalamitsis, BoD Member, Greek Patients’ Association, Founding Member and Chair of the Board of Hellenic Liver Patients Association “Prometheus” Speaker: Dr Irene Papanicolas, Professor of Health Services Policy and Practice, Brown School of Public Health |
| 11:25-11:35 | Speech: Race to the Finish 2030: Engaging NCD communities in removing barriers to good health Chair: Dr João Breda, Special Representative of the Regional Director and Officer in Charge in Greece, Head, WHO Athens Office on Quality of Care and Patient Safety Speaker: Mrs. Allison Ekberg, Technical Officer, Integrated Management and Service Delivery for NCDs Special Initiative on NCDs and Innovation |
| 11:35-12:00 | Coffee Break |
| 12:00-13:00 | Panel Discussion | The Role of Health Literacy and Behavioral and Cultural Insights in Tackling NCDs and Mental Health Moderator: Ms Maria Efstratiou, Deputy Secretary General, Greek Patients’ Association, President, Pancreatic Association of Parents and Friends of Children with Neoplasia “Sunbeam” Panel discussion: Dr Christos Lionis, Professor Emeritus of General Practice and Primary Health Care, Laboratory of Health and Society, School of Medicine, University of Crete Dr Eleftherios Thireos, MD, MSc in Public Health, PhD, General Practitioner, Greek NHS Consultant, Health Centre, Athens, Head of General Directorate, National Agency for Quality Assurance in Health S.A., President of the Athens Medical Society Ms Katerina Nomidou, President, Panhellenic Federation of Mental Health Associations and Organizations POSOPSY, BOD Member, Greek Patients’ Association Ms Kate Theochari, President, Panhellenic Association of Patients and Friends of Lysosomal Diseases “The Solidarity” Dr Jennifer Hall, Technical Officer Mental Health, WHO Athens Quality of Care and Patient Safety Questions and Answers (Q&A) |
| 13:00-13:05 | Video: World Patient Safety Day 2024 |
| 13:05-14:15 | Panel Discussion | Measuring Patient Experience and Quality of Care in Greece Moderator: Ms Nefeli Romanou, Communications Consultant, WHO Athens Quality of Care and Patient Safety Office Opening Speech: Ms Vita Steina, Patient Experience Expert, Advisor to Health Minister of Latvia, Chair of Latvian Patient Experience Association Panel discussion: Mr Marios Themistocleous, Deputy Minister of Health Ms Aggeliki Karaiskou, Head of Directorate for Patient Safety and Risk Management, National Agency for Quality Assurance in Health (ODIPY) Dr Valter R. Fonseca, Technical Officer Health System & Quality of Care, WHO Athens Quality of Care and Patient Safety Office Ms Maria Petrodaskalaki, Statistician, MSc, PhD (c), Head of the Quality and Continuing Education Department at the University General Hospital of Heraklion (PAGNI) Dr Christos Kontovounisios, Head of Surgery 2nd Surgical Department, Evaggelismos Athens General Hospital, Honorary Consultant in Colorectal Surger, The Royal Marsden NHS Foundation Trust London, Honorary Consultant in Colorectal Surgery, The Chelsea and Westminster NHS Foundation Trust London, Visiting Reader, Department of Surgery and Cancer, Faculty of Medicine, Imperial College London Mr Dimitris Kontopidis, Chair,European Lung Foundation (2023-26), General Director, Humane Social Enterprise, Founder, Patients Hub, Digital Health Chair, Greek Patients’ Association Mrs Evi Orfanou, BOD Member, Greek Patients’ Association, President of the Association of Cancer Patients & Rare Diseases of Evros Prefecture “Together for Life” Questions and Answers (Q&A) |
| 14:15-15:00 | Light Lunch |
| 15:00-16:00 |
Panel Discussion | Enhancing Long-Term Care and Palliative Care for Vulnerable Groups |
| 16:00-16:15 | Speech: Measuring Outcomes that Matter to Patients: The Quality-for-All Platform Chair: Dr Kyriakos Souliotis, Professor of Health Policy, Faculty of Social and Political Sciences, University of Peloponnese Speaker: Dr Henrique Martins, Senior Consultant in Digital Health and Innovation, WHO Athens Quality of Care and Patient Safety Office |
| 16:15-17:15 | Panel Discussion | Empowering Patient Voices Moderator: Ms Katerina Koutsogianni, Vice-President B’, Greek Patients’ Association, President, Panhellenic Federation of Associations of Patients, Parents, Guardians and Friends of children with rheumatic diseases “ReuMAzin” Panel discussion: Mr Adonis Georgiadis, Minister of Health of the Hellenic Republic Dr João Breda, Special Representative of the Regional Director and Officer in Charge in Greece, Head, WHO Athens Office on Quality of Care and Patient Safety Ms Memi Tsekoura, Vice-President A’, Greek Patients’ Association, President, Butterfly – Skeletal Health Association Mr Dimitrios Athanasiou, A’ Vice-President, Rare Diseases Greece, BOD Member, Greek Patients’ Association, 95, World Duchenne Organization, PCWP European Medicines Agency Questions and Answers (Q&A) |
| 17:15-17:30 | Conclusions Dr João Breda, Special Representative of the Regional Director and Officer in Charge in Greece, Head, WHO Athens Office on Quality of Care and Patient Safety Ms Theofaneia Tsahalina, Vice-President C’, Greek Patients’ Association, President, Association of Parents, Children and Youth with Diabetes |